Frequently Asked Questions
Everything you need to know about your favorite beauty essentials.
Are your products cruelty-free?
Yes, theBalm is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and slightly used or unused to qualify for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products paraben-free and talc-free?
Many of our newer launches and cult favorites are formulated without parabens and talc. Please check the specific ingredient list on each product page for detailed information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select buy-now-pay-later options at checkout.