Returns & Exchanges

We want you to be 100% satisfied with your theBalm cosmetics, so if you're not feeling the glamour, we offer returns on most products within 30 days of purchase. Please ensure items are in their original packaging and only lightly used to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Products

  Securely place the items in their original boxes and include the printed return authorization slip inside the package.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method within 7-10 business days.